*Purchases made in physical stores are not eligible for returns or refunds
Return Conditions
- Must contact customer service within 3 days of receiving the product
- Items must be unused and in original condition (including complete packaging and tags)
- Proof of purchase required (e.g., order screenshot, receipt)
Return Process
- Contact customer service to state return reason
- Do not return directly – ship to address provided by customer service
- Refund will be processed within 5 business days after receiving returned item
Refund Method
- Amount will be refunded to original payment method
- Processing time depends on the bank